We require a minimum of 3 uploaded images.Each image must be in jpg, jpeg or png format and can not exceed 50MB in size. Please refer to the below question on what photo's we require you to provide for authentication. If insufficient photos are provided for authentication, we may contact you to request more and this will delay the turnaround time.

We also require your first and last name at checkout as this is what will be named as the certificate holder. If you are a business and wish for your business name to be the certificate holder, we require your company name at checkout. Please note that once a certificate has been issued, we are unable to edit the details within such as changing the certificate holder's name. This is to ensure that our certificates are not mis-used and passed across multiple owners. If you have submitted an order with us with the incorrect details and you have not yet recieved your certificate, please contact us and we can amend the details for you. 

For the quickest possible authentication, please upload as many up-close, clear and high-resolution pictures of the following:

Clothing:
1. Front of item
2. Back of item
3. Neck Label
4. Wash Labels (All sides with text legible)
5. QR Code Label
6. Hologram Label
7. Hardware Engravings
8. Zip Engraving
9. Underside Zip Engraving
10. Packaging
11. Order Confirmation
12. Third Party Certification
13. Any additional details you deem may be crucial to assist in the authentication

Footwear:
1. Front
2. Back
3. Interior Side
4. Exterior Side
5. Outsole
6. Tongue Front Label
7. Tongue Inside Label
8. Insole
9. Interior Size Label
10. Interior Serial Number
11. Dust Bag
12. Box
13. Box Label
14. Additional Packaging
15. Order Confirmation
16. Third Party Certification
17. Any additional details you deem may be crucial to assist in the authentication

Bags:
1. Overall Picture
2. Brand Logo
3. Interior Label
4. Made in Label
5. Hardware Engravings
6. Zip Engraving
7. Underside Zip Engraving
8. Buttons
9. QR Code Label
10. Hologram Label
11. Serial Number
12. Dust Bag
13. Authenticity Card
14. Additional Packaging
15. Order Confirmation
16. Third Party Certification
17. Any additional details you deem may be crucial to assist in the authentication

Accessories:
1. Overall Picture
2. Brand Logo
3. Labels (All sides with text legible)
4. Hardware Engravings
5. Serial Number
6. Order Confirmation
7. Third Party Certification
8. Any additional details you deem may be crucial to assist in the authentication

Eyewear:
1. Overall Picture
2. Brand Logo
3. Lens Brand Logo
4. Left Arm Inside Code
5. Right Arm Inside Code
6. Engravings
7. Serial Number
8. Screws (Front and Back)
9. Case
10. Additional Packaging
11. Order Confirmation
12. Third Party Certification
13. Any additional details you deem may be crucial to assist in the authentication

Please note that these are general guidelines and may not example resemble your specific item. Please ensure to upload as many of the above criteria as possible.

An absolute minimum of 3 images must be uploaded in order to be able to purchase an authentication, and we currently allow up to 20 images to be uploaded. We advise you to upload as many critical details as possible as stated above. If you do not upload enough pictures for our team to authenticate your item, or if the pictures are blurry and not of a sufficient quality, we may have to contact you requesting more details which will delay the authentication process. Please note that turnaround guarantee's are applicable from the moment that we receive sufficient images only, whether that is when your order is placed or upon sending us additional images from our request.

Genie Authentication endeavour’s to verify the authenticity of your item and issue a certificate of authenticity as quickly as possible.

We provide a 24 hour turnaround guarantee as a minimum on all authentication order's placed with us. We also provide the option to upgrade to a quicker turnaround guarantee for an additional cost, helping move your authentication request further forward in the queue.

If you require an authentication within a given timeframe, please choose the appropriate turnaround guarantee when purchasing authentication with us and provide clear images of your item and its details, otherwise we may need to request additional images and cannot guarantee that your authentication will be done in time.

Genie's certificate's of authenticity can assist you in multiple ways:

If your item is determined to be counterfeit, our certificate of authenticity is an essential piece of evidence to help prove this and reclaim your full refund. You can provide this to a seller of an item you have purchased to initiate a return for your full refund, or alternatively you can open a claim/dispute either on the marketplace you purchased the goods from or with your payment provider using our certificate as independent third-party evidence of the counterfeit item. In most cases, a Genie certificate of authenticity alone is sufficient evidence to obtain a full refund after being sold a counterfeit item.

If your item is determined to be authentic, our certificate of authenticity is an essential piece of evidence to prove this not only to yourself but also to others. Genie's certificate helps ensure that you are not scammed or conned into buying and using counterfeit goods unknowingly. Not only this, but when you come to sell the item, you can provide our certificate as evidence of the item being authentic and your customer's can verify the legitimacy of the certificate using our website's database. This relieves any customer authenticity concerns, enabling you to sell your items for a higher price and quicker than ever. Genie's certificate's also serve as a means of protection in case of any claims/disputes against you once you have sold the item to protect you from falling victim to any deceitful claims by a buyer.

As you can see, a Genie certificate of authenticity can do a lot more than simply inform you whether your item is authentic or counterfeit!

We have established an advanced verification system through the form of a searchable database on our website to store all certificates of authenticity as a critical step to prevent fraud and impersonation of certificates. Our website database allows immediate access for anyone to search and verify the legitimacy of certificates through either scanning the unique QR code or searching the unique certificate reference on our website.

We highly recommend that you validate all the information presented within a Genie Authentication certificate against our stored database certificate ensuring that the images, certificate holder, certificate reference, issue date, brand and outcome are all the same and no discrepancies are present. We also recommend that you ensure the QR code takes you to the same certificate stored on our website's database when scanned. If any Genie Authentication certificate is different in any way to what is stored on our website's database, it is an impersonated certificate.

Expert human authenticators are the driving force behind our digital authentication service. Rest assured that our experts meticulously assess all the uploaded details of your item's and if our experts are not confident beyond reasonable doubt in an item's authentication outcome, then we will issue you a full refund. Although this means you do not receive an outcome that you desired, it ensures the highest possible level of accuracy provided by our service, which we believe is the most important aspect in designer authentication.

Genie Authentication's certificates are only provided when our expert team of human authenticators have thoroughly assessed your uploaded item image's through our comprehensive analysis process and are confident beyond any reasonable doubt in an items authenticity, ensuring that our outcome's remain accurate.

While we strive for perfection, it is important to acknowledge that the authentication process is not infallible. The presence of counterfeit goods in the market poses challenges, and human error, although rare, can occur. In the event that our authentication outcome is proven incorrect by at least two independent third-party authentication services, we offer a full refund and will update the certificate to reflect the correct outcome free of charge.

This policy underscores our dedication to maintaining the highest standards of service and accuracy. Our services are designed to meet the needs of our clients who value authenticity in their luxury purchases. GenieAuthentication aims to enhance the shopping experience by providing reliable authentication solutions for both individuals and businesses.

We do not offer physical authentication and our service remains digital for multiple reasons.

Firstly, the vast majority of items can be authenticated digitally providing sufficient quality images of details are showcased.

Secondly, physical authentication involves two shipping journeys. This is not only bad for the environment and carbon footprint, but it would also drastically increase our service cost and therefore cost to you the customer.

Finally, digital authentication allows us to authenticate in an extremely quick turnaround time, whereas physical authentication would require multiple days or weeks for the item to be shipped back and forth, delaying the authentication process.

In conclusion, digital authentication allows us to offer the quickest, most accurate yet affordable designer authentication service possible!

We understand how frustrating it can be to receive an item that is not as described, and we’re here to assist you to successfully gain a refund.

In our Item Appraisal service, we provide our own expert assessment on the item listing you purchased against what you recieved to determine whether you have fallen victim of recieving a not as described item. In this document, we clearly outline the transaction details, discuss our assessment and provide a recommendation.

Click here to order our Item Appraisal service!

Sure! Click here to receive up to 40% off your authentications with us when purchasing bulk authentication!

If you have any further questions, click here to contact us and we will respond as soon as possible!